Refund policy

All sales are final. SantitoTheKitten will not grant a refunds for orders, but may replace a product under certain circumstances. SantitoTheKitten has the sole discretion to replace a printed product. SantitoTheKitten will NOT replace a printed product unless the product does not match the fulfillment information (e.g., the product is the wrong size, color, or type, etc.).

 In order to request replacement, you must send a photograph and a brief explanation of the problem to us via email at santitothekitten@gmail.com within 5 days of delivery.

For clarification, SantitoTheKitten will not grant a refund or replace a printed product solely because:

• it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
• the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order or attempt to resolve the delivery dispute with the shipping provider.